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Bella Beachwear :: FAQ
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FAQ

 


 

In what condition are the products you sell?

All our quality Brazilian bikini, thong bikini, crochet bikini, and micro bikini are brand new with tags. They are purchased directly from the manufacturers or their authorized distributors.


Are all the products displayed on your Web Site in stock (available)?

While we attempt to stock as many different models, colors and sizes as possible in sufficient quantities to anticipate the demand of all our customers, we occasionally run out of stock on an item. This may be due to demand which temporarily exceeds our expectations, or it may be that the manufacturer has run out of stock on an item. If we expect the item to be available for us to reorder, the item will be placed on "backorder" status.


 

In what currency do you charge?

All orders are charged in US dollars.


 

Do you charge sales tax?

We are required to collect Goods and Services Tax (GST) for Canadian buyers. We will also charge a  Provincial Sales Tax (PST) to residents of the province of Quebec.


 

Will I receive a receipt for my transaction?

At the end of your transaction, you will be shown an Order Summary screen. Please print this page from your browser as a receipt for your transaction.


 

Can I place an order by phone?

You can always place an order by telephone by calling Toll Free (800) 630-2321 (for USA / Canada) or +1 (717) 924-6516 for International orders.


 

When will my order be shipped?

Orders are shipped every day of the week (Monday to Friday) before noon (EST). Orders placed after noon during a week day and on weekends will be shipped during the next business day.


 

Can I order a product and ask you to ship it to someone else?

Certainly. Just enter the address where you want your product delivered, in the "Ship to" portion of the Checkout process. For your protection, credit card orders shipping to an address other than the credit card billing address, may be subject to a fraud screening process.


 

Can orders be shipped to a P.O. Box?

Yes, items can be shipped to a P.O. box.


 

What is your shipping policy and shipping rates?

 

Shipping rates will be displayed during the checkout process before the order is completed. We ship worldwide and offer various shipping services.


 

Will I be charged any duties?

If your total order does not exceed $200, you will not be charged any duties (US orders only). Otherwise, it is your responsibility to pay any fees.


What type of payment do you accept?

We accept Visa, MasterCard, International Money Orders, Wire Transfers and Paypal.


 

What is your return policy?

Hassle-Free Returns or exchanges.
100% money-back guarantee.

Before returning any merchandise for an exchange or a refund, you must fill out an authorization RMA Form (PDF) or RMA Form (Excel)


If for any reason, you can not find the return form, please just contact us by clicking here.

Notes:

We only accept returns that have not been worn or used. All tags and hygienic protection labels must be attached to the bikini.


Exchanges and refunds are allowed for orders that are made within 60 days from the order date.


Exchanges are completely free of charge (including shipping). You are only responsible for the shipping to send the item(s) back to us.


For refunds, you can have a store credit or money back equivalent to 100% of the item price you paid (shipping charges are non-refundable).


In case of a defect or an error on our part, you will get 100% refunded including all shipping charges.


Once received, items returned will be inspected by our Quality Assurance department. After examination, you will be notified via email of the status of your return within 5 business days.



Send your product via regular air mail (not courier) to:

Bella Beachwear
Return Department
418 Heron-Vert
Ile-Bizard, Quebec
H9C 3A7

Canada

In the DUTIES form, please declare $1 (one dollar) and describe as "defective merchandise".


RMA Form (PDF) or RMA Form (Excel)

 
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